Q. Why Stretch rate different by number of people? A. Most likely you will receive 120" large size limo as automatic upgrade. But if upgrade is not available, we have to send you booked size. If you book limo for under 6 passenger rate, you maybe receive 78" small size limo (AKA 6 passengers limo). Upgrade is not guarantied. If you book limo for up to 9 passenger rate, you will receive 120" large size limo guarantied.
Q. What is "Portal to Portal" or "Travel time" ? A. That is Limo industry's standard system. Charge start from garage and it ends at garage. other industries use term as "Dead head" and "Dead back". But we don't add it as actual time. most of LA county is half an hour each way garage time. Orange county, Ventura county and San Diego county are different. Please ask when you book.
Q. Why fuel surcharge apply ? A. Limo rates had not been changed for more than decades. But fuel cost get tripled since 1980's.
Q. What is "Service charge" ? Is it tip? A. State of California labor code defines differently between "Service charge" and "Tip". Service charge is part of contract between customer (client) and company. tip is between customer/client and someone who actually did service. Most of Chauffeur work as minimum wage or little above. company use service charge as part of labor cost on top of regular (minimum) wage. It's up to you if you want to give chauffeur a extra tip.
Q. but you own this company. every money you make goes to you, right? A. Actually it's not true. company and I are two different Individuals. and I have to set rate as when I have to firm-out jobs to my associates and/or when I hire extra chauffeurs. Believe me, Limo business look flashy but it's very low profit business.
Q. What is "Security" you state on Terms and Conditions ? A. It is very unique from other limo companies. My priority #1 is "Safety of passengers". It is not only Traffic Safety. Most of limo rides are at night time. sometimes you want to stop at first food restaurant on mid-night at middle of nowhere. you maybe want to buy something at convenience store at 2:30am. CS ride contract with State licensed security company "Secure ride" to ensure safety of passengers. He will not your personal bodyguard. He will not go to restaurant or club with you to protect you. He will make sure you are safe "inside of limo", " get in and out of limo" and back home.
Q. Do you actually own Sedans and SUVs ? A. No. those are my associates. You can even book Limo Bus or Hummer stretch. You can book to 3 different limo companies for different type of vehicle or book for all type of vehicles to CS Ride. It's all up to you but please remember that if you book 3 different vehicles to 3 different limo companies, all three chauffeur don't know each other and don't know how to communicate and maybe they would have different information from their office. If you use CS ride as gateway to all type of vehicle, CS ride will have responsible for coordinating all vehicles include quality of service.